Policies - Shelby Dillon Studio
All prints are professionally printed and shipped with tender loving care and joyful anticipation from Charleston, SC. 8x10" prints will be shipped in a cello sleeve and a rigid mailer. Orders with multiple 8x10" prints will be packaged in the same cello sleeve, up to four prints per sleeve. 11x14" prints will be carefully rolled and shipped in a mailing tube.
Because of the recent increased order volume, starting May 16, 2016, we will be shipping once a week, on Wednesdays. Any order placed by 8pm on a Tuesday will be shipped the following Wednesday. Orders placed after Tuesday at 8pm will be sent in the next week's shipment. If you need expedited processing and shipping, please send an email to firstname.lastname@example.org we will try to accommodate you.
Standard domestic orders are shipped via USPS First Class Mail with a tracking code. International orders are shipped via USPS International First Class Mail with an anticipated - but not guaranteed - arrival date. We offer Priority Mail, Guaranteed 3 Business Day Delivery, and Guaranteed 2 Business Day Delivery upgrades.
Please note that only the print shown in each listing is for sale. Orders do not include mats, frames, or any other materials featured in the listing images.
We are happy to answer all of your questions; feel free to email us about how we can meet your shipping needs.